ELECTRONIC CLAIM BOOK
Company Identification / Membership
My7Stores, Lda, with the NIPC: 514069791, located at Rua Dr. Carlos Magalhães, nº4, 4700-001 Braga, adhered to the Electronic Complaints Book without prejudice to the traditional paper format.
Electronic Complaint Book Platform
To access the Complaints Book go to: https://www.livroreclamacoes.pt/inicio
Regulatory / Supervisory Entity
ASAE (Food and Economic Security Authority)
Complaint Process - FAQ Complaint Process
What steps should you take to submit the complaint?
Firstly, the consumer or user must make sure that it contains all the information and documentation necessary to complete the claim, including the correct identification of the company on which he claims to claim.
In the possession of all elements, the consumer must:
After following these 4 steps, the consumer will receive in his e-mail address the proof of his complaint that he can print.
2. To whom is the complaint sent?
When the complaint is submitted through the Platform, it is sent automatically to the service provider / goods supplier and simultaneously to the regulatory body of the sector. The consumer will also receive a copy of the complaint presented in pdf format at his e-mail address.
3. Who can access the complaint information?
They can access the information about the complaint, the consumer / user who has made it, as well as the service provider / supplier of goods claimed and the regulatory authority.
4. Is the supplier of goods / service provider obliged to respond to the consumer?
Yes, within 15 business days.
5. How does the consumer receive the response from the supplier of goods / services to his / her complaint?
The consumer receives a response to your complaint through the e-mail address you indicated when submitting your complaint.
6. How can the consumer monitor the complaint?
To follow the treatment of your complaint, the consumer / user has two options.
You can contact directly the regulator of the claimed sector or consult the progress of your complaint through the RTIC - Telematics Network of Common Information. To check the status of your complaint simply go to the RTIC website by clicking on "01 Consumers and Economic Operators" and enter your details, namely the complaint number and the personal identification number.